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Supply Chain Cooperation and Service Innovation Seminar (I)

time: 2015-04-20

Supply Chain Cooperation and Service Innovation Seminar (I)
Time: 9:00-11:30, April 26, 2015
Venue: Zhuanghui Hall, Building No. 12


Topic 1 : Innovation in supply chain management - collaborative KPIs

Introduction of the speaker:

Chris Voss is Professor of Operations Management at Warwick Business School and Emeritus Professor of Operations Management at London Business School. He has received many honors including being elected the 2008 Distinguished Scholar by the Operations Management Division of the Academy of Management, and being elected a fellow of the British Academy of Management and the Advanced Institute of Management Research.

Professor Voss is a leading empirical services researcher in service management and has had a particular focus on service innovation, design and management. His current research includes service supply chains and working on a major program in China examining innovation in services. He has recently completed, together with an international team as review of priorities for research in services. His recent publications include the topics of service innovation, design of experiential services, service failure and recovery, e-services, service architecture and modularity, new service development processes and practices. He has won a number best paper awards including in the Journal of Service Research. He has published widely in leading journals such as, Journal of Service Research, Journal of Product Innovation Management, Production and Operations Management, Journal of Operations Management, Decision Sciences Journal and International Journal of Operations and Production Management.


Topic 2: Learning to Collaborate through Collaboration

Introduction of the speaker:

Marjorie Lyles is the OneAmerica Chair in Business Administration and a professor of international strategic management at the Indiana University Kelley School of Business. In 2011 she was awarded the John Ryan Award by the President of Indiana University for excellence in international development activities, teaching, and research. In 2013 she was named Chancellor’s Professor by IUPUI Chancellor Charles R. Bantz.

Her teaching and research have focused on emerging economies since the mid-1980s. She has been doing projects and work in China since 1985 when she was a consultant with the U. S. Department of Commerce in the Dalian programs. She has regularly returned to China and has been teaching a course on China to Indiana University Kelley School MBAs since 1998. She also teaches an MBA course on emerging economies, which includes a two-week study tour to the country of interest. Her team travelled to Liberia in 2014.
Dr. Lyles brings more than 30 years of international business research, teaching and consulting experience to the Kelley School. She was the founding director of the Indiana University Center on Southeast Asia and serves on the International Advisory Board of the American Management Association, among many other memberships and appointments. Lyles has also been Visiting Professor and Scholar at Cambridge University (England), St. Gallen University’s Institute of Management (Switzerland), Universiti Sains Malaysia, the National Institute of Development Administration (Bangkok), Copenhagen Business School, and the Imagination Lab (Switzerland). At Kelley, Lyles teaches a unique course that allows students to travel to China to consult with Chinese companies transitioning to free market policies and to meet with other businesses in China.